Triple-zero emergency number hit by Telstra glitch
- Author: Megan Austin May 04, 2018,
May 04, 2018, 12:01
Emergency 000 phone services are returning to normal after a lightning strike caused some calls to go unanswered in WA and across the country early Friday morning.
The outage has now also raised serious issues around the reliability of the triple-zero service as supported by Telstra, prompting Federal Communications Minister Mitch Fifield to demand answers from its boss Andy Penn.
Emergency services reported issues at around 2am after the cable, running between Orange and Bowral, suffered "significant fire damage consistent lightning strike", according to Telstra.
Telstra has apologized for the outage, saying they are "working closely with emergency services" to resolve any further problems.
Earlier, Telstra said the service issue was affecting Telstra customers in NSW, South Australia, Victoria and Queensland.
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"We are trying to call back all Vodafone customers who have attempted to call triple zero to check on their welfare and offer assistance".
Problems with Triple 0 calls are being experienced in NSW, Victoria and Western Australia, the telco said.
"If unable to get through on Triple Zero, callers requiring any of the emergency services should call Police Assistance Line on 131 444". It is not yet known how many people have been impacted by the outage.
It's the telco's second outage in a week after its 4G voice network was affected on Tuesday.
St John Ambulance is experiencing some issues and has advised people to try again if their call does not get through the first time.